Employment Opportunities
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Senior Parking Manager, City of Durham
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The City of Durham is seeking an innovative and visionary leader to serve as the Senior Parking Manager, overseeing our Parking Division. In this pivotal leadership role, you will manage the City's parking operations and facilities, ensuring that our services consistently achieve the highest standards of excellence and efficiency. As Senior Parking Manager, you will take on a senior administrative role, demonstrating exceptional leadership, financial acumen, and a commitment to advancing our parking services through innovation. Leading a dynamic team of professionals, you will have the opportunity to make a significant impact on Durham's evolving multimodal transportation landscape. This is an outstanding opportunity for an experienced professional to shape the future of parking in our city.
This position is designed for a forward-thinking leader who will develop innovative strategies to elevate the customer experience across all City parking facilities, including garages, lots, and on-street meters. You'll oversee the division's operations, ensuring smooth enforcement activities and top-notch equipment maintenance. With strong fiscal management skills, you'll oversee revenue collections and controls from parking assets, making smart financial decisions that benefit the City's future. This is your chance to lead a transformation in parking services and drive meaningful impact in our community.
This role offers a unique opportunity for a visionary leader to revolutionize the City’s parking programs by driving innovation and integrating cutting-edge technology. You will lead the charge in transforming parking operations into a next-generation system that seamlessly connects with a growing multimodal transportation network. By engaging with key stakeholders, you'll play a pivotal role in fueling economic growth across our vibrant business districts. If you're passionate about shaping the future of urban mobility and making a lasting impact, this is the position for you!
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Operations Specialist, City of Greenville, South Carolina
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Job Summary
Under regular direction and in compliance with standard operating procedures and policies, provides parking operations and facilities oversight by monitoring parking facilities using closed-circuit television (CCTV) and specialized parking software. Exercises limited discretion in the interpretation and application of standard policies, procedures, and rules. Provides customer services to patrons within parking facilities and dispatches personnel to the field as needed to resolve equipment and system problem that may occur. Performs necessary equipment repairs to include gates, ticket dispensers, elevators, fire systems, and pay stations. Collects daily revenues from pay stations, counts and reconcile revenues against reports. Troubleshoots communication issues as necessary and contacts pertinent agencies for support. Prepares money banks for special events, counts and reconciles special event revenues, and prepares related reports for the Office of Management and Budget (OMB).
Essential Functions
Coordinate Parking Operations: Utilizing CCTV, monitors facility entrances and exits to address customer concerns, broken gates, tailgating, driving around gate arms, and for general customer assistance with the pay stations. Prepare documentation and support for instances that involve risk management claims. Monitor facilities for traffic flow, perform elevator checks including emergency phones, walk stairwells, perform random roving of facilities on foot, assist customers and ambassador as needed. Utilize judgement with customers to provide for a positive customer service experience while limiting revenue loss. Prepare documentation for customers that fail to provide adequate payment at the exit and coordinates with the Customer Service Coordinator. Monitor parking and access and revenue control systems, and other communications equipment to address system failures to ensure revenue recovery. Prepare daily activity report and document incidents throughout shift. 45% of Time
Conduct Repairs and Preventative Maintenance (PM): Perform daily inspections on parking access and revenue control systems equipment to ensure the equipment is fully operational. Perform scheduled PM on payment machines and hotel encoders. Perform basic repairs to gates, ticket dispensers, hotel encoders and pay stations and coordinate more technical repairs to the respective representative. Perform resets of equipment to include fire/burglary panels, security incidents, hotel encoders, pay stations, hotel readers, communications boards, gates, emergency phones, and elevators. Identify and prioritize operational issues and address accordingly. Perform regular testing of systems to ensure maximum utilization. 20% of Time
Perform Administrative Duties: Perform inventories for call center/payment machines and submit documentation to Parking Operations Supervisor. Coordinate downtown events for parking requirements and prepare paperwork for events and cancellations. Ensure funds are properly accounted for and reconciled following established money handling procedures. May serve as Event Lead as determined by supervisor. 20% of Time
Process Funds: Assist with the collection of monies from parking lot payment machines. Inspect bill validators and/or coin hoppers for jams and insure that they are clear of all obstructions. Transport revenues to main office for verification of deposits and secure in money room in preparation for verification. Prepare special event parking bags. Collect, count, and prepare reports for collected revenues from parking special events and payment machines. Ensure all receipts and reports are turned into designated locations or personnel. Monitor pay stations frequently and maintain appropriate money levels. 15% of Time
Perform other duties as assigned.
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